Returns & Exchanges

At Watson's Greenhouse, we want your home and garden to flourish, so if you are not completely satisfied with your purchase, we offer a 30-day return window for most items. Please ensure plants are returned in healthy condition and hard goods remain in their original packaging.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is within the 30-day purchase window and that plants have been maintained according to the care instructions provided at the time of sale.

• 2.
  Gather Documentation

  Locate your original paper receipt or digital order confirmation email to ensure a smooth verification process and a full refund to your original payment method.

• 3.
  Pack or Prepare Item

  For hard goods, place the item back in its original packaging; for live plants, ensure the soil is moist and the container is secured for safe transport back to the greenhouse.

• 4.
  Visit Our Store

  Bring your items and proof of purchase to our customer service desk where our experts will inspect the return and process your refund or exchange immediately.