Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use custom-engineered, eco-friendly packaging designed to secure the soil and protect delicate foliage. Each plant is carefully insulated to maintain a stable temperature during its journey to your doorstep.
What is your return policy for live plants?
We offer a 30-day 'Green Thumb' guarantee. If your plant arrives damaged or dies within the first 30 days, simply send us a photo and we will provide a replacement or a full refund.
Do you provide care instructions for each plant?
Absolutely. Every order includes a detailed digital care guide tailored to your specific species, covering light requirements, watering schedules, and humidity preferences.
What happens if my order is delayed due to extreme weather?
To protect the health of your plants, we may temporarily hold shipments during extreme heatwaves or freezes. We will notify you via email if your delivery schedule is adjusted for safety.
Are your pots and planters included with the plants?
All plants are shipped in standard nursery pots unless you select one of our decorative ceramic or terracotta planters from the product options menu before checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.